Shipping policy

SHIPPING & SALES POLICY

1. SALES CHANNELS

Retail Customers (B2C)

For individual customers, our products are sold exclusively through Amazon. All purchases, payments, shipping, delivery times, tracking, returns, and refunds are handled directly by Amazon in accordance with their policies and terms of service.

Business Customers (B2B)

For wholesale orders, corporate purchases, bulk orders, or custom manufacturing, please contact us directly through our website contact form. All commercial terms, including pricing, production timelines, shipping conditions, and payment terms, are agreed individually with each business client.

2. SHIPPING – RETAIL ORDERS (AMAZON)

Shipping costs, delivery times, processing, tracking, and issue management depend on the shipping method selected on Amazon and the destination country.

Before completing your purchase, you can review the exact shipping details (rates, estimated delivery times, and regional availability) directly on the product page on Amazon.

3. ORDER PROCESSING

B2C Orders:
Orders placed through Amazon are processed according to Amazon’s logistics policies. Preparation and delivery times depend on the selected shipping service.

B2B Orders:
Production and processing times for business orders vary depending on quantity, customization requirements, and current production capacity. Estimated timelines will be provided during quotation.

4. TRACKING INFORMATION

B2C Orders:
Amazon will automatically send tracking information to the email address associated with your order. Tracking details will also be available in your Amazon account.

B2B Orders:
Tracking information will be provided directly by us once the order has been dispatched.

5. DELIVERY

B2C Orders:
Delivery is carried out according to the carrier’s conditions and the service selected on Amazon. If the recipient is unavailable at the time of delivery, the carrier may leave a notification with instructions to reschedule or collect the package.

B2B Orders:
Delivery terms (including carrier selection and responsibilities) are agreed upon individually with each business client.

6. UNEXPECTED DELAYS

Delays may occasionally occur due to logistical, weather-related, customs, or other circumstances beyond our control. For retail orders, please consult Amazon directly for updates. For business orders, please contact us for assistance.

7. FAILED DELIVERIES

B2C Orders:
If an order cannot be delivered due to incorrect address details, refusal of delivery, or lack of cooperation from the recipient, Amazon’s policies regarding reattempts, returns, and refunds will apply.

B2B Orders:
If delivery fails due to incorrect information provided by the client, additional shipping costs may apply.

8. ITEMS MARKED AS DELIVERED BUT NOT RECEIVED

B2C Orders:
If tracking information shows “delivered” but the package has not been received, please open a claim directly with Amazon so they can investigate according to their procedures.

B2B Orders:
If this situation occurs, please contact us immediately so we can coordinate with the carrier.

9. CONTACT

For business inquiries, wholesale orders, or custom manufacturing requests, please contact us through our contact form.

For questions related to purchases made on Amazon (shipping, returns, refunds, or tracking), please contact Amazon Customer Service directly through your Amazon account.