Exchanges and Returns

WEBSITE EXCHANGES AND RETURNS

www.holdtag.com

Update: April 2025

The exchange and return policy only applies to products purchased through our official website: www.holdtag.com

I. DEFECTIVE PRODUCT

If the product is defective, you must contact info@holdtag.com within 30 days of receiving your order and include an image of the defect; this way, we can verify that the product is genuinely defective.

If you need to return the product to our warehouse for a replacement, HOLDTAG will cover the shipping costs. Once we verify that the product is defective, we will replace the product for the affected customer.

II. WRONG ORDER

If you receive an order that doesn't match what you purchased, you must contact info [!at] holdtag.com within 30 days of receiving the order and send us an image showing everything you received and proof of payment and shipping. We will verify the contents and offer you a solution.

If you need to return the product to the warehouse, HOLDTAG will cover the shipping costs. As soon as the order is verified as incorrect, a replacement will be issued to the affected customer.

The product must not have been used.

II. ORDER CHANGES OR RETURNS

To make exchanges or returns, the customer must contact us via WhatsApp (symbol that appears on our website) or by email at info [!at] holdtag.com so we can send a transport agency to collect the package. This process will cost the customer €5. The deadline to request exchanges or returns is 30 days from receipt of the order.

The product must not have been used.

You can contact us by emailing contacto@holdtag.com for further instructions and information on how to process a return.

IV. DEADLINE FOR RECEIPT OF REFUND

Once the package has been returned to our warehouse, it will be processed and the return will be approved. The product must be shipped within 30 days of receiving the order, must be unused, and must be in its original box with the case and any other accompanying items.

If your return is approved, we will issue a full refund of the product price within 5 business days of receiving and verifying your order. You will be notified of the transaction by email. Once the refund is issued, you can expect it to take 5-10 business days to process.